Privacy Policy
This Privacy Policy explains how Cazeus Casino (“we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit and use our website at cazeuscasinouk.com. We are committed to safeguarding your privacy in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this document carefully to understand our practices regarding your personal information.
Information We Collect
We collect personal data that you voluntarily provide to us when you register an account, make a deposit, withdraw funds, or communicate with our customer support team. This includes, but is not limited to, your full name, date of birth, email address, postal address, telephone number, and payment details. Additionally, we may collect information about your device, browser type, IP address, and browsing behaviour on our site through the use of cookies and similar technologies.
Data You Provide Directly
When you create an account with Cazeus Casino, you are required to provide certain personal details. We also collect data when you complete verification processes, respond to surveys, or participate in promotions. The table below outlines the categories of data we collect and the purposes for which they are used.
| Data Category | Examples | Purpose of Processing |
|---|---|---|
| Identity Data | Name, date of birth, username | Account registration, age verification, compliance with legal obligations |
| Contact Data | Email address, postal address, telephone number | Communication, account management, marketing (with consent) |
| Financial Data | Bank account details, payment card information, e-wallet IDs | Deposits, withdrawals, transaction processing |
| Technical Data | IP address, browser type, operating system, device identifiers | Website optimisation, security, fraud prevention |
| Usage Data | Pages visited, time spent, clicks, referral source | Improving user experience, analytics |
Information Collected Automatically
We use cookies and other tracking technologies to collect technical information automatically when you visit our website. This helps us understand how you interact with our site and allows us to enhance your experience. For more details, please refer to our Cookie Policy section below.
How We Use Your Personal Data
We process your personal data for the following legitimate purposes:
- To create and manage your account
- To process deposits and withdrawals securely
- To verify your identity and age as required by UK gambling regulations
- To comply with anti-money laundering (AML) and know-your-customer (KYC) obligations
- To communicate with you regarding your account, transactions, and support requests
- To send you promotional materials, where you have given your consent
- To improve our website, services, and overall user experience
- To detect and prevent fraud, money laundering, and other illegal activities
We only process your data when we have a lawful basis to do so, such as your consent, performance of a contract, legal obligation, or our legitimate interests.
Cookies and Similar Technologies
Our website uses cookies to enhance functionality, analyse traffic, and personalise content. Cookies are small text files stored on your device by your web browser. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period or until deleted).
Types of Cookies We Use
- Essential Cookies: Necessary for the website to function correctly, such as enabling secure login and navigation.
- Analytical/Performance Cookies: Help us understand how visitors use our site, so we can improve performance and user experience.
- Functionality Cookies: Remember your preferences, such as language or region, to provide a more personalised service.
- Targeting/Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of marketing campaigns.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Data Sharing and Disclosure
We do not sell your personal data to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our business, including payment processors, identity verification services, IT support providers, and marketing platforms. These third parties are contractually obligated to protect your data and use it only for the purposes we specify.
We may also disclose your personal information if required to do so by law, or in response to valid requests by public authorities, such as the UK Gambling Commission or law enforcement agencies.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Typically, we keep your data for the duration of your account’s activity plus a reasonable period thereafter to comply with regulatory obligations (e.g., AML record-keeping). When data is no longer required, we securely delete or anonymise it.
Your Rights
Under UK data protection law, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
- Right to Erasure: You may request the deletion of your data, subject to certain conditions.
- Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances.
- Right to Data Portability: You can request a copy of your data in a commonly used electronic format.
- Right to Object: You can object to the processing of your data for direct marketing or legitimate interests.
To exercise any of these rights, please contact our Data Protection Officer using the contact details below. We will respond to your request within one month.
Security of Your Data
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption (128-bit SSL), firewalls, secure server infrastructure, and regular security audits. Our staff are trained in data protection practices and are bound by confidentiality agreements.
Responsible Gaming and Age Verification
As part of our commitment to responsible gaming, we verify the age of all players to ensure that no person under the age of 18 registers or plays on our site. We may use third-party age verification services to confirm your identity. For more information on how we promote safe gambling, please visit our Responsible Gaming page.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page, and we encourage you to review it periodically. Your continued use of our website after any changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our customer support team via live chat or email. We are available 24/7 to assist you.
By using the Cazeus Casino website, you acknowledge that you have read and understood this Privacy Policy. We thank you for trusting us with your personal data and remain committed to protecting your privacy.